Cancellation terms

These terms apply when you buy tickets for FlowHow's events – such as seminars, courses and user meetings – via flowhow.dk.

Registration and payment

Your registration is binding once payment has been completed. You pay by card when you register, and the payment is handled securely by Stripe.

Prices are shown in Danish kroner including VAT, unless otherwise stated for the event. If you buy on the English site, you can choose to pay in euros or British pounds, converted at the current exchange rate.

After your purchase, you will receive a receipt by email, and each registered participant will receive a confirmation.

Cancellation

Cancellations must be made in writing to info@flowhow.dk. The cancellation takes effect on the day we receive your email.

• If you cancel no later than 14 days before the event, we will refund the full ticket price.
• If you cancel later than 14 days before the event, or if a participant does not attend, the ticket price will not be refunded.

Transferring places

If a participant is unable to attend, the place can be transferred to another person at no extra cost. Simply send us the new participant's name and email address before the event.

Refunds

Refunds are made to the card used for the purchase, normally within 14 days of the cancellation. Depending on your bank, it may take a few days before the amount appears in your account.

Cancellations and changes by FlowHow

FlowHow reserves the right to cancel an event, for example if there are too few registrations or due to circumstances beyond our control. If we cancel, we will refund the full ticket price. We do not cover other expenses, such as travel and accommodation.

We also reserve the right to change the programme, speakers and times. In the event of significant changes, such as to the date or venue, we will notify you as soon as possible, and you may then cancel with a full refund.

Right of withdrawal

Our events are aimed at businesses, and ticket purchases are business purchases. The statutory right of withdrawal for consumers therefore does not apply. Cancellations are handled according to the terms above.

Personal data

The information you provide when registering is processed as described in our privacy policy.

Contact

If you have any questions about your registration, you are always welcome to contact us:

FlowHow ApS · Bøgvadvej 33, 6040 Egtved, Denmark · Company reg. no. (CVR) 26637058 · Phone +45 75 55 24 48 · info@flowhow.dk